What’s going on?

• Welcome letters from instructors: You should receive a welcome letter from the instructor of each class you are enrolled in by August 19. If you have not received a welcome letter by this time, first check your spam folder and then contact your instructor directly.
• Canvas course enrollment (student): You will enroll in your Canvas courses using a unique Canvas URL provided by your instructor in the welcome letter. You should not create a Canvas account for yourself apart from this process.
• Parent/observer account creation (parents): If you want to keep track of your student’s progress, or keep track of multiple students, you can create an Observer account in Canvas. You will create your account using a unique student pairing code provided by the instructor during orientation week or soon thereafter.
• Evaluations for recent enrollments: If you recently enrolled, your student may require an evaluation to confirm placement. You will need to coordinate with the class instructor to determine if a placement evaluation is required and, if so, to complete it.

Who to contact for…

• Welcome letter: Contact your instructor.
• Canvas access URLs: Contact your instructor.
• Placement evaluation information: Contact your instructor.
• Technical difficulties: See our FAQs for technical resources or contact us.

What’s going on?

• Orientation sessions: Each orientation session is held during a normally-scheduled class period sometime during the week of August 26th. The exact date of the session is determined by the instructor and you should have received the schedule in the instructor’s welcome letter.
• Enrollment in Canvas courses: See Welcome and Setup for more details.
• Parent/observer account creation (parents): See Welcome and Setup for more details.
• Evaluations for recent enrollments: See Welcome and Setup for more details.

Who to contact for…

• Orientation schedule: Contact your instructor.
• Canvas access URLs: Contact your instructor.
• Placement evaluation information: Contact your instructor.
• Technical difficulties: See our FAQs for technical resources or contact us.

What’s going on?​

• First week of classes: We hope everyone gets off to a great start!  Just join your class zoom call at your designated class time.  The zoom link is on your Canvas course page.
• Getting up to speed (for new enrollments): If you have joined a class during the add/drop period, you will need to catch up on the orientation session and any missed classes. Each Canvas course contains a page called “Welcome to Class! Let’s Get Started.” This page has everything you need to get up to speed quickly in the course.
• First week of the add/drop period: There is a two-week add/drop period at the beginning of the school year. During this time students may continue to enroll, transfer, and withdraw from classes to make sure that everything is a good fit. Half-tuition refunds for withdrawals are still given during the add/drop period; but no refunds are given after the add/drop period has closed.
• Evaluations for recent enrollments: See Welcome and Setup for more details.

Who to contact for…

• Enrollments, transfers, and withdrawals: See our FAQs for details about each of these processes.
• Placement evaluation information: Contact your instructor.
• Concerns about the class: See our FAQs for the best way to handle concerns.
• Technical difficulties: See our FAQs for technical resources or contact us.

What’s going on?​

• Last week of the add/drop period: This is a good time to finalize your classes and make any last-minute adjustments. Half-tuition refunds for withdrawals are still given during the add/drop period; but no refunds are given after the add/drop period has closed.
• Getting up to speed (for new enrollments): See First Week of Classes for more details.
• Evaluations for recent enrollments: See Welcome and Setup for more details.

Who to contact for…

• Enrollments, transfers, and withdrawals: See our FAQs for details about each of these processes.
• Placement evaluation information: Contact your instructor.
• Concerns about the class: See our FAQs for the best way to handle concerns.
• Technical difficulties: See our FAQs for technical resources or contact us.

• Visit the Scholé Academy Parent FAQ for Canvas for answers to the most common questions.
• Explore the Canvas support site for guides and articles:
  • Canvas Student Guide
  • Canvas Parent/Observer Guide

• Canvas and Zoom both offer great support website with lots of helpful videos, articles, and FAQs. You can visit their support pages here:
  • Canvas Student Guide
  • Canvas Parent/Observer Guide
  • Zoom FAQ Page
• If you have an urgent issue, please call our tech support at 717-857-3462.
• For all other issues, please use the contact form to request assistance.

You should receive a welcome letter by August 22. If you have not received a welcome letter by this time, first check your spam folder and then contact your instructor directly.

• The quickest way to register is through our website. Find the course you are interested in and make your purchase.
• Once you make the purchase the admin staff and the instructor will be notified of your enrollment and will work to bring your student into the class as quickly as possible.
• Typical turnaround time is 2 business days from the time you register to the time that you get access to the class.
• There is an add/drop period from September 6 through September 19. During this time students may enroll, transfer, and withdraw from classes and still receive a half-tuition refund per course. After September 19, no refunds will be given.
• Please review the Student-Parent handbook for a complete list of our policies.

• The instructor of your class will be notified of your enrollment and will reach out to you with next steps. From here on out, the instructor will be your primary point of contact for the course.
• If you do not hear from your instructor by August 22 (or within 1 business day if it’s after the 22nd), you may need to contact them directly.
• If a placement evaluation is required, the instructor will initiate that through email. Enrollments are not finalized until placement evaluations have been completed and evaluated by the instructor.
• You should receive a welcome email from the instructor with information on how to join Canvas.
• On the Canvas course there will be a module called “Welcome to Class! Let’s Get Started.” This module will contain everything you need to get oriented and up to speed in the class.

• First get in touch with the instructor of your class to discuss your intention to transfer or withdraw from their class.
• Then contact us to request your transfer or withdraw. Typical turnaround time for processing these requests is 2 business days.

• As stated in our handbook, “We encourage our community of parents, students, and instructors to operate under the Matthew 18 Principle.”  If you have a concern with one of your classes, the first thing you should do is talk directly to the instructor of the class. Hopefully you are able to work through the concern together. If you still have concern after meeting with the instructor, please reach out to your principal.